Refund Policy

Last updated: November 2, 2026

At a glance: Request a return or exchange within 30 calendar days of delivery. Returns are by mail. Eligible returns have free return shipping and a free prepaid return label included in your package. No restocking fee. Review the eligibility and instructions below before sending goods.

Eligible returns

For a change-of-mind return, items must be new, unused and undamaged, with their supplied accessories. We also support returns for damaged, defective, wrong, missing or materially misdescribed goods. Contact us about the actual issue; using a product to discover a defect does not remove non-waivable consumer rights. We do not apply an additional blanket exclusion to all packaging supplies merely because they are consumables.

How to request a return

  1. Contact us within 30 calendar days after delivery, with your order number, the item and the reason for the return.
  2. Wait for return instructions and the correct return address. Use the free prepaid return label included in your package; contact us if it is missing or unusable. Our business correspondence address is not automatically the return address.
  3. Pack the authorized goods and supplied accessories, attach the label and send them using the return instructions. Keep the carrier receipt and tracking reference.

Label help and return shipping

We cover shipping for eligible returns. A free prepaid return label is included in your package. If the label is missing, cannot be opened or printed, or is rejected by the carrier, contact us for help before buying postage or sending the goods.

Refund timing and method

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

If you have not seen the credit, first check with your payment provider, then contact us with the order number and return tracking. We can check receipt, inspection and the refund’s status. If there is a problem with return eligibility or the refund amount, contact us for an explanation and further review.

Cancellation and changes

Contact us promptly before dispatch to request cancellation or a change. We will check whether the request can be completed. A request alone is not confirmation. If an order is cancelled after payment has been captured, the refund is returned to the original payment method promptly. An uncaptured authorization may instead be released by the payment provider. Bank posting times may vary. The 10-calendar-day period for an approved return after receipt and inspection is separate from a cancellation confirmed before dispatch; an unshipped order does not require a delivered item to be returned.

Exchanges and consumer rights

We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be new, unused and undamaged, with its included accessories complete. Contact us with your order number and the item you would like to exchange to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed goods. Nothing in this policy limits rights that cannot be waived under applicable federal or state law.