Contact Us
Last updated: November 2, 2026
Contact gupak for product measurements, included accessories, an order question, a return request or a privacy request. Include the relevant product or order number, and explain the question. Do not include full payment-card numbers, CVV, passwords or banking login information.
Contact details
Email support@gupak.com or call (281) 486-3914.
Returns, exchanges and refunds
Contact us first with your order number, the item and the reason to confirm an eligible return or exchange and the correct return address. Request a return or exchange within 30 calendar days of delivery under the Refund Policy. A free prepaid return label is included in your package. If it is missing or unusable, or a refund needs checking, include your order number and any return tracking so we can help.
Privacy questions
Tell us which privacy request you wish to make. Use Your Privacy Choices for the supported data-sharing opt-out process, or contact us for assistance. See the Privacy Policy.
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Contact gupak
Questions before you pack?
support@gupak.com
(281) 486-3914
500 Greenup St, Covington, KY 41011, United States
gupak.com
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.